Thursday, 6th July 2017 - Successfully managing Reputational Risk in the Age of the Connected Customer



“Social media offers a great opportunity for customers to vent their anger in real time, but it also presents an equally attractive opportunity for businesses to promote outstanding customer service. You have the perfect opportunity, with a little virtual elbow grease, to turn your critics into your advocates.”

Customers are more connected than ever before. This means that they expect world class service around the clock. If you fail to provide this, one complaint can reach thousands on social media within minutes, potentially causing damage.

Join us on Thursday, 6th July 2017 where we will be discussing how to improve your complaints handling and how to win your customers back forever.

This important session with give you the opportunity to hear from the experts on managing a customer experience strategy in a volatile environment as well as hear about some of the best practice complaint handling.

Through thought leadership and practical takeaways, this session will take you through some the key areas to ensure that your service is perceived as excellent, and that your brand can be protected, should service fail.



Event Details:

Date: Thursday 6th July 2017

Time: 09h00-11h00

Venue: St Peters Square, Waterford Place (Off Witkoppen Road), Paulshof, 2128

*Please note, information received from the form below is used for confirmation purposes. It needs to be accurate.

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"The AdvanceNet Group never fails to surprise me.  Where in this day and age does ANYONE receive anything free of charge?  Every single encounter with the staff is professional.  The entire experience;  booking and confirmation, entering at the gate, being received at reception (complimentary car wash!), refreshments, venue, seminar presenters, content and delivery – FIRST-CLASS.  Every service provider claims to value their clients, but your actions speak so much louder than words.  Hats off to AdvanceNet."  Loretta Barnardo-Katergarakis

"AdvanceNet truly lives and  breathes its mission statement to delight its customers. The seminar topics are well researched and have relevance in today's economy, thus always well attended. I trust you are gaining many new customers through these initiatives and I imagine your product and servicing elements portray your mission statement equally. Thank you very much - AdvanceNet definitely leads the pack!" Joanne Bubb

 

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